Returns and Refunds

Under the Consumer Contracts Regulations (formerly Distance Selling Regulations), UK customers may change their minds and cancel and return any order within seven working days of receipt of that order, for any reason, and receive a full refund (including original shipping charges paid). There’s an excellent explanation of the CCR on the Which Consumer Rights website.

Customers must return all goods supplied to them at their own expense if they cancel an order. Customers must take good care of goods they receive and return unwanted items in saleable condition (they must not have paint or glue on them, and parts must not have been removed from sprues). Customers that do not return unwanted items in good and resaleable condition are liable for the cost of such items.

The CCR are designed to protect customers who are unable to examine our goods before purchase. Please note that under UK law distance selling regulations do not apply if customers have seen and examined figures or models in person at a show and then ordered online at a later date.

We will of course replace items that are damaged in transit, or that are incomplete or faulty. While we always do our utmost to ensure that only good castings and complete models are dispatched, there may be occasional cases when a miscast item slips through the checking, or where a multi-part kit is missing a piece – if this occurs please contact us as soon as possible and we will do our best to sort it out as quickly as we can. We may at our discretion require faulty or damaged items to be returned to us for inspection before being replaced – if you can provide a photo of a damaged item then that will speed up the process.